Onsite Front Office Coordinator — Patient Experience

Mindpath Health; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per;

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health in Durham, NC, is hiring a Front Office Coordinator for a full-time, onsite role. You will be the first contact for patients, handle scheduling, payments, and data entry, and support clinical teams with administrative tasks in a patient-focused environment.

Qualifications include EMR/EHR experience, a high school diploma, and 2+ years in clerical or front-office roles with strong customer service skills.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments; answer, triage, and route incoming calls and messages; communicate patient needs to clinical staff in a timely manner.
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with understanding Mindpath Health policies, procedures, and services.
• Recognize situations requiring escalation and use de-escalation techniques to support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and general administrative tasks.
• Collaborate with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement.
• Identify patient satisfaction concerns and contribute recommendations for resolution.
• Adhere to policies and maintain patient privacy and confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Practice management systems

Microsoft Office

Multi-line phone systems

Job description

Mindpath Health in Durham, NC, is hiring a Front Office Coordinator for a full-time, onsite role. You will be the first contact for patients, handle scheduling, payments, and data entry, and support clinical teams with administrative tasks in a patient-focused environment.

Qualifications include EMR/EHR experience, a high school diploma, and 2+ years in clerical or front-office roles with strong customer service skills.