Patient Experience & Scheduling Coordinator

Mindpath Health Medical Group; Cary (NC); Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Job summary

Mindpath Health in Cary, NC is hiring a Front Office Coordinator to manage front desk operations and patient communications. You will process appointments, collect payments, verify demographics, and support clinicians in a fast-paced environment.

The role requires EMR/EHR experience, strong communication, and a commitment to patient privacy. This full-time onsite position offers competitive benefits and opportunities for growth.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years in clerical/administrative/front office coordination role.
• 1+ year of customer service in healthcare.
• Proficiency with Microsoft Office and multiline phone systems.
• Strong interpersonal skills and ability to build relationships with patients, clinicians, and staff.
• Demonstrated empathy and compassion for mental health patients.
• Ability to stay calm and professional when assisting upset patients or families.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and ability to multitask.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive experience.
• Schedule appointments and triage incoming calls and messages; relay patient needs to clinical staff.
• Collect co-pays and balances, explain paperwork, and ensure forms are completed accurately.
• Collect, verify, and update patient demographics and insurance information.
• Assist patients with understanding Mindpath Health policies and services.
• Use de-escalation techniques to support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and admin tasks.
• Collaborate with front office, clinical teams, and leadership for daily operations.
• Identify patient satisfaction concerns and contribute resolutions.
• Maintain strict confidentiality of all PHI.

Skills

Customer Service

Interpersonal Skills

Communication (Verbal & Written)

Empathy

Confidentiality

Organizational Skills

Problem Solving

Multitasking

Teamwork

Education

High School Diploma

Tools

EMR/EHR Systems

Practice Management Systems

Microsoft Office

Job description

Mindpath Health in Cary, NC is hiring a Front Office Coordinator to manage front desk operations and patient communications. You will process appointments, collect payments, verify demographics, and support clinicians in a fast-paced environment.

The role requires EMR/EHR experience, strong communication, and a commitment to patient privacy. This full-time onsite position offers competitive benefits and opportunities for growth.