Front Office Coordinator: Patient Experience & Admin

Mindpath Health; Fairmeadows (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health is seeking a Front Office Coordinator to join the Charlotte, NC team. You will deliver friendly, high-quality patient service at the front desk, manage scheduling, navigate EMR/EHR and Practice Management systems, and support clinicians and patients in a fast-paced healthcare environment.

The role is full-time, onsite Monday–Friday, 40 hours/week, with opportunities to contribute to continuous process improvements and maintain patient privacy and accuracy in records.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
• 1+ year of customer service experience, preferably in a healthcare setting.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and data entry.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience.
• Schedule appointments; answer, triage, and route calls; communicate patient needs to clinical staff promptly.
• Collect co-pays and balances, explain paperwork, and ensure accurate patient forms.
• Collect, verify, and update patient demographic and insurance information.
• Assist patients with understanding Mindpath Health policies and services.
• Escalate situations as needed and apply de-escalation techniques to support patient safety.
• Support clinicians by managing arrivals, scheduling changes, and general administrative tasks.
• Collaborate with front office, clinical teams, and leadership to improve daily operations.
• Identify patient satisfaction concerns and contribute recommendations.
• Adhere to policies and maintain confidentiality of patient information.

Skills

EMR/EHR systems

Microsoft Office

Data entry

Customer service

Communication skills

Organizational skills

Teamwork

Privacy/compliance

Education

High school diploma or equivalent

Tools

Practice management systems

Multiline phone systems

Microsoft Excel

Outlook

Job description

Mindpath Health is seeking a Front Office Coordinator to join the Charlotte, NC team. You will deliver friendly, high-quality patient service at the front desk, manage scheduling, navigate EMR/EHR and Practice Management systems, and support clinicians and patients in a fast-paced healthcare environment.

The role is full-time, onsite Monday–Friday, 40 hours/week, with opportunities to contribute to continuous process improvements and maintain patient privacy and accuracy in records.