Patient Experience Front Desk Coordinator

Mindpath Health; Scottsdale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Job summary

Mindpath Health seeks a Front Office Coordinator to welcome patients, schedule visits, and support clinicians. This role emphasizes accurate data entry, effective triage, and maintaining a patient-centered, compliant front desk in Scottsdale.

You’ll use EMR/EHR and practice management tools daily, handle payments, and coordinate with teams to ensure smooth operations and high patient satisfaction. This is a full-time, 40-hour work week, Monday–Friday, onsite in our Scottsdale office.

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination.
• 1+ year of customer service experience, preferably in healthcare.
• Proficiency with Microsoft Office, multiline phone systems, and accurate data entry.
• Strong interpersonal skills and ability to build relationships with patients and staff.
• Demonstrated empathy and compassion when supporting mental health patients.
• Ability to stay calm and professional when assisting upset patients.

Responsibilities

• Serve as the first contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de‑escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Skills

EMR/EHR

Customer Service

Microsoft Office

Phone Systems

Data Entry

Interpersonal Skills

Privacy & Confidentiality

Education

High School Diploma

Tools

EMR/EHR Systems

Practice Management Systems

Microsoft Office

Job description

Mindpath Health seeks a Front Office Coordinator to welcome patients, schedule visits, and support clinicians. This role emphasizes accurate data entry, effective triage, and maintaining a patient-centered, compliant front desk in Scottsdale.

You’ll use EMR/EHR and practice management tools daily, handle payments, and coordinate with teams to ensure smooth operations and high patient satisfaction. This is a full-time, 40-hour work week, Monday–Friday, onsite in our Scottsdale office.