Patient Experience Concierge — Front Desk Coordinator

Mindpath Health; San Jose (CA); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per 

Paid parental leave

Tuition reimbursement

Résumé du poste

Mindpath Health is seeking a Front Office Coordinator for our San Jose office. You will be the first point of contact for patients, manage front desk operations, and support clinicians and staff.

Responsibilities include scheduling, handling calls, collecting co-pays, updating patient records in EMR, and ensuring privacy and accuracy. The role is full-time, onsite, 40 hours/week, with benefits.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
• 1+ year of customer service experience, preferably in a healthcare setting
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
• Ability to remain calm, professional, and effective when assisting upset patients or families
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
• Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
• Ability to work both independently and collaboratively as part of a team
• Commitment to maintaining strict confidentiality of all personal and protected health information

Responsabilités

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Connaissances

Customer service

Multitasking

Problem-solving

Attention to detail

Formation

High school diploma or equivalent

Outils

EMR/EHR systems

Microsoft Office

Description du poste

Mindpath Health is seeking a Front Office Coordinator for our San Jose office. You will be the first point of contact for patients, manage front desk operations, and support clinicians and staff.

Responsibilities include scheduling, handling calls, collecting co-pays, updating patient records in EMR, and ensuring privacy and accuracy. The role is full-time, onsite, 40 hours/week, with benefits.