Patient Experience & Front Desk Administrator

Aquent; San Jose (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Aquent is seeking an organized healthcare administrative assistant to serve as the welcoming face and backbone of operations. You will ensure a smooth patient experience and provide essential administrative support, directly impacting patient journeys and clinical staff efficiency.

Responsibilities include front desk management, appointment coordination, and proficient use of EMR systems. The role requires strong communication, multitasking, and a patient-first approach in a fast-paced

Qualifications

• High School Diploma or GED required.
• Knowledge of medical terminology.
• Proficiency with computer systems and EMR software.
• Strong communication and customer service skills.
• Ability to multitask in a busy healthcare setting.

Responsibilities

• Serve as the primary point of contact for patients, managing entry, front desk operations, and check-in/out processes to ensure a smooth experience.
• Greet patients and assist with initial questions regarding appointments, payments, and schedules.
• Manage a multi-line phone system with precision, screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensure all necessary verifications and authorizations are completed before appointments to facilitate seamless service delivery.
• Communicate with healthcare providers about scheduling preferences and urgent patient needs.
• Provide patient support using reference documents and tools.
• Maintain information and directory databases and process forms with high accuracy.
• Utilize EMR and telephone systems to perform tasks efficiently.

Skills

Medical terminology

Customer service

Communication skills

Multitasking

Windows OS

EMR systems

Phone system

Education

High School Diploma or GED

Tools

EMR software

Windows OS

Phone system

Job description

Aquent is seeking an organized healthcare administrative assistant to serve as the welcoming face and backbone of operations. You will ensure a smooth patient experience and provide essential administrative support, directly impacting patient journeys and clinical staff efficiency.

Responsibilities include front desk management, appointment coordination, and proficient use of EMR systems. The role requires strong communication, multitasking, and a patient-first approach in a fast-paced