Front Desk Receptionist

CloseKnit Primary Care; Columbia (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

CloseKnit Primary Care in Columbia, MD seeks a friendly Front Desk Receptionist to be the first point of contact for patients and visitors. You will provide excellent customer service, manage check-ins and appointments, and support billing and insurance verification.

You will work with a warm, professional team in a fast-paced environment, coordinating with clinicians to ensure smooth patient flow while maintaining strict confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent; healthcare admin cert a plus.
• Experience as receptionist or administrative role, preferably in healthcare.
• Strong communication and interpersonal skills with diverse populations.
• Familiarity with EHR systems preferred.

Responsibilities

• Greet patients and visitors, creating a welcoming first impression of the facility.
• Assist patients with check-in and check-out, collecting and processing information accurately.
• Schedule, reschedule, and confirm appointments; coordinate with clinical staff to optimize patient flow.
• Answer incoming calls promptly, directing inquiries to the right staff and providing information.
• Perform data entry, maintain patient records, and manage correspondence; assist with billing and insurance verification as needed.
• Keep front desk and waiting area clean and organized; manage office supplies with the office manager.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Address patient concerns professionally and collaborate with team to resolve scheduling issues.

Skills

Communication

Attention to detail

Customer service

Multitasking

Professionalism

Team collaboration

Education

High school diploma

Healthcare admin certification

Healthcare receptionist experience

Tools

EHR systems

Billing software

Scheduling software

Phone system

Job description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Position Schedule

The schedule for this position is Monday–Thursday, 8:00 AM–6:00 PM, with no weekend requirement.

Key Responsibilities:

Patient Interaction

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone And Communication Management

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.