Healthcare Front Desk & Admissions Specialist

Pleasant Hill Post Acute; Pleasant Hill (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The Front Desk / Admissions Assistant serves as the first point of contact for patients, visitors, and callers, delivering a welcoming and professional experience while supporting patient registration, admission documentation, insurance verification, and authorization requests. The ideal candidate is organized, detail-oriented, customer-service focused, and comfortable working in a healthcare environment.

The role requires strong organizational skills, attention to detail, and excellent customer

Qualifications

• Healthcare experience strongly preferred.
• Experience in medical front desk, admissions, or insurance verification desirable.
• Familiarity with insurance eligibility and authorization processes preferred.

Responsibilities

• Front Desk Reception: Greet and welcome visitors in a professional, courteous manner.
• Phone Management: Answer incoming calls and direct to staff as needed.
• Patient Registration and Admissions: Collect documents, verify information, and sign in patients.
• Insurance Verification: Verify coverage and eligibility; identify potential issues.
• Authorization Requests: Submit and follow up on required authorizations for admissions.
• Customer Service: Respond to inquiries and assist with admissions process.
• Admissions Department Support: Assist with paperwork, organize records, and support daily operations.
• Administrative Support: Maintain patient records and handle general front desk duties.
• Confidentiality and Compliance: Handle patient data per HIPAA and policies.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

HIPAA compliance

Job description

The Front Desk / Admissions Assistant serves as the first point of contact for patients, visitors, and callers, delivering a welcoming and professional experience while supporting patient registration, admission documentation, insurance verification, and authorization requests. The ideal candidate is organized, detail-oriented, customer-service focused, and comfortable working in a healthcare environment.

The role requires strong organizational skills, attention to detail, and excellent customer