Patient Experience Champion: Front Desk & Admin

ADP, Inc.; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ethos Health Group is seeking a Front Desk / Back Office Assistant to deliver a welcoming, professional patient experience and support daily front and back office operations. You will be the first and last contact for patients, ensuring smooth scheduling, accurate intake, and clear communication.

You will handle check-ins/outs, answer questions, maintain privacy, and coordinate with providers and staff to keep the office organized and efficient.

Responsibilities

• Welcome patients with a professional, friendly, and positive attitude
• Check patients in and out efficiently and accurately
• Assist patients with questions, concerns, and general office needs
• Maintain a professional and welcoming reception area
• Communicate appointment information clearly
• Provide patients with appropriate forms, instructions, and paperwork
• Help ensure patients understand the next steps in their care
• Maintain patient privacy and confidentiality
• Manage daily patient check-in and check-out processes
• Monitor the appointment schedule throughout the day
• Communicate with providers and back-office staff regarding patient flow
• Identify scheduling conflicts or delays and help resolve them
• Maintain an organized and efficient reception area
• Assist with opening and closing front-office responsibilities
• Ensure daily administrative tasks are completed accurately
• Help keep the office prepared for the next business day
• Schedule and confirm patient appointments
• Reschedule appointments as needed
• Coordinate follow-up appointments according to provider recommendations
• Communicate appointment reminders and changes to patients
• Monitor cancellations and no-shows
• Communicate scheduling concerns to the appropriate team member
• Coordinate with other office departments when necessary
• Help ensure patients understand their upcoming appointments
• Enter and update patient demographics accurately in the EHR
• Verify patient information, insurance, and contact information as required
• Maintain accurate electronic and physical documentation
• Scan, upload, and organize documents appropriately
• Assist with obtaining required patient paperwork
• Ensure forms are completed and processed correctly
• Protect confidential patient information at all times
• Answer incoming calls professionally and courteously
• Direct calls and messages to the appropriate team member
• Respond to patient questions within the scope of your role
• Communicate professionally with patients, providers, attorneys, and referral partners
• Handle patient concerns calmly and escal- This text appears incomplete in original.

Job description

Ethos Health Group is seeking a Front Desk / Back Office Assistant to deliver a welcoming, professional patient experience and support daily front and back office operations. You will be the first and last contact for patients, ensuring smooth scheduling, accurate intake, and clear communication.

You will handle check-ins/outs, answer questions, maintain privacy, and coordinate with providers and staff to keep the office organized and efficient.