Patient Experience Front Desk Leader

IVX Health; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching

Tuition reimbursement

Job summary

A healthcare organization in Jacksonville seeks a Healthcare Front Desk Coordinator to enhance patient experience. Responsibilities include greeting patients, managing appointments, verifying insurance, and ensuring operational excellence. Ideal candidates have at least 1–3 years of administrative experience in a medical setting, along with strong communication skills and proficiency in EHR/EMR systems. This full-time role offers weekday hours with comprehensive benefits and professional growth opportunities.

Qualifications

• 1–3 years of front desk or administrative experience in a medical setting.
• Strong understanding of insurance verification and billing basics.
• Knowledge of medical terminology and patient-facing protocols.

Responsibilities

• Greet patients warmly and professionally.
• Schedule and confirm appointments ensuring all pre-visit requirements.
• Verify patient insurance and collect copays accurately.

Skills

Customer service

Communication skills

Organization

Multitasking

Education

High School Diploma or GED

Tools

EHR/EMR systems

Scheduling software

Job description

A healthcare organization in Jacksonville seeks a Healthcare Front Desk Coordinator to enhance patient experience. Responsibilities include greeting patients, managing appointments, verifying insurance, and ensuring operational excellence. Ideal candidates have at least 1–3 years of administrative experience in a medical setting, along with strong communication skills and proficiency in EHR/EMR systems. This full-time role offers weekday hours with comprehensive benefits and professional growth opportunities.