Patient Experience Coordinator & Scheduler

ivyrehab; Newport News (VA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Short- and long-term disability

Employee Assistance Program (EAP) + 0 

401(k) with company match

Up to 20 PTO days

Job summary

Ivy Health in Newport News, VA is seeking a full-time Patient Coordinator to be the friendly first contact for patients, handling registration, scheduling, and front-office tasks.

You will maintain accurate records, support the clinical team, and deliver outstanding service to patients and families, with a focus on organization and efficiency.

The role offers benefits, growth, and a collaborative culture that values care, inclusion, and professionalism.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients, providing a welcoming and organized experience.
• Handle patient registration, scheduling, and front-office tasks to support the clinical team.
• Maintain accurate patient records and manage appointments to ensure seamless coordination.
• Deliver excellent customer service to patients and families.

Skills

Administrative experience

Microsoft Office

Time management

Multi-tasking

Self-motivation

Adaptability

Growth mindset

Eager to learn

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Health in Newport News, VA is seeking a full-time Patient Coordinator to be the friendly first contact for patients, handling registration, scheduling, and front-office tasks.

You will maintain accurate records, support the clinical team, and deliver outstanding service to patients and families, with a focus on organization and efficiency.

The role offers benefits, growth, and a collaborative culture that values care, inclusion, and professionalism.