Patient Experience Coordinator

Ivy Health; Sugar Grove (PA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) with company match

Paid time off & holidays

Job summary

Ivy Health in Illinois is seeking a Patient Coordinator to be the friendly first contact for patients and families. You will manage registration, scheduling, and front office tasks, ensuring accurate records and smooth clinic workflows.

The role emphasizes excellent customer service, organized operations, and strong teamwork with clinicians to deliver quality care across therapies and services.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with drive to exceed patient expectations.

Responsibilities

• Serve as first point of contact for patients and families.
• Handle patient registration and scheduling, ensuring accurate records.
• Maintain appointment management and support front office operations.
• Provide excellent customer service and coordinate with clinical team.

Skills

Healthcare admin experience

Time management

Multi-tasking

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Ivy Health in Illinois is seeking a Patient Coordinator to be the friendly first contact for patients and families. You will manage registration, scheduling, and front office tasks, ensuring accurate records and smooth clinic workflows.

The role emphasizes excellent customer service, organized operations, and strong teamwork with clinicians to deliver quality care across therapies and services.