Patient Experience & Scheduling Specialist

Ivy Rehab; Sugar Grove (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Disability insurance

EAP + discounts

Complimentary therapy services

401(k) with company match

PTO/holidays/CEU days

Job summary

Ivy Health in Illinois seeks a Patient Coordinator to be the first point of contact for patients, delivering a welcoming, organized clinic experience and supporting front office operations such as patient registration and scheduling.

This role ensures accurate patient records, efficient appointment management, and seamless coordination with the clinical team while delivering excellent customer service to patients and families.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Assist patient registration and scheduling to ensure smooth clinic flow.
• Maintain accurate patient records and coordinate with the clinical team.
• Provide excellent customer service to patients and families.
• Support front office operations and administrative tasks as needed.

Skills

Administrative experience

MS Office proficiency

Time management

Multitasking

Self-motivation

Adaptability

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Ivy Health in Illinois seeks a Patient Coordinator to be the first point of contact for patients, delivering a welcoming, organized clinic experience and supporting front office operations such as patient registration and scheduling.

This role ensures accurate patient records, efficient appointment management, and seamless coordination with the clinical team while delivering excellent customer service to patients and families.