Patient Experience & Scheduling Coordinator

Ivy Health; Lower Merion Township (Montgomery County); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Short-term disability

Long-term disability

Employee Assistance Program (EAP) +  &

Job summary

Ivy Health in Villanova, PA is seeking a Patient Coordinator to be the first point of contact for patients, delivering a welcoming, organized clinic experience. You will support front office operations including patient registration, scheduling, and administrative tasks to ensure seamless coordination with the clinical team.

This role emphasizes accurate record keeping, appointment management, and excellent customer service for patients and families.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Assist with patient registration and scheduling.
• Maintain accurate patient records and coordinate appointments.
• Support front office operations and clinic workflows.
• Deliver excellent customer service to patients and families.
• Coordinate between patients and the clinical team.

Skills

Experience in healthcare admin

Time management

Multi-tasking

Customer service

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Ivy Health in Villanova, PA is seeking a Patient Coordinator to be the first point of contact for patients, delivering a welcoming, organized clinic experience. You will support front office operations including patient registration, scheduling, and administrative tasks to ensure seamless coordination with the clinical team.

This role emphasizes accurate record keeping, appointment management, and excellent customer service for patients and families.