Patient Experience Coordinator & Scheduler

Ivy Health; Uniontown (Fayette County); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid parental leave

Short- and long-term disability

401(k) with company match

Up to 20 PTO days

6 holidays

2 CEU days and CEU reimbursement

EAP + discount program

Complimentary therapy services

Job summary

Ivy Health is seeking a Patient Coordinator to be the first point of contact for patients and to support front office operations at our Pennsylvania clinics. The role involves patient registration, scheduling, and maintaining accurate records to ensure a smooth patient journey.

This full-time position emphasizes excellent customer service, teamwork with the clinical staff, and a commitment to delivering high-quality patient care. Compensation is hourly with comprehensive benefits.

Qualifications

• 2+ years of administrative experience in a healthcare setting preferred.
• Proficiency in Excel, Word, Outlook.
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and a positive attitude with fluctuating workloads.

Responsibilities

• Serve as the first point of contact for patients, delivering a welcoming, organized clinic experience.
• Assist front office operations: patient registration, scheduling, and administrative tasks.
• Maintain accurate patient records and coordinate appointment management.
• Provide excellent customer service to patients and families, ensuring seamless coordination with the clinical team.

Skills

Healthcare admin experience

MS Office

Time management

Multitasking

Customer service

Adaptability

Eagerness to learn

Detail-oriented

Tools

Microsoft Office Suite

Job description

Ivy Health is seeking a Patient Coordinator to be the first point of contact for patients and to support front office operations at our Pennsylvania clinics. The role involves patient registration, scheduling, and maintaining accurate records to ensure a smooth patient journey.

This full-time position emphasizes excellent customer service, teamwork with the clinical staff, and a commitment to delivering high-quality patient care. Compensation is hourly with comprehensive benefits.