Patient Experience Coordinator — Healthcare Scheduling

Ivy Rehab; Keego Harbor (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Paid Parental Leave

Disability Insurance

EAP + Discount Program

401(k) with company match

PTO and Holidays

Job summary

Ivy Health in Keego Harbor, MI is hiring a Patient Coordinator to be the welcoming first point of contact for patients. You will handle registration, scheduling, and front-office tasks to keep the clinic organized and efficient, supporting the clinical team with accurate records and smooth communications.

The role emphasizes excellent customer service, multi-tasking in a fast-paced environment, and a commitment to quality patient care within a collaborative team.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Register patients and manage scheduling to ensure smooth clinic flow.
• Maintain accurate patient records and coordinate between patients and clinical staff.
• Provide friendly, responsive front-desk service and assist with other administrative tasks as needed.

Skills

Healthcare Admin

MS Office Proficiency

Time Management

Customer Service

Tools

Excel

Word

Outlook

Job description

Ivy Health in Keego Harbor, MI is hiring a Patient Coordinator to be the welcoming first point of contact for patients. You will handle registration, scheduling, and front-office tasks to keep the clinic organized and efficient, supporting the clinical team with accurate records and smooth communications.

The role emphasizes excellent customer service, multi-tasking in a fast-paced environment, and a commitment to quality patient care within a collaborative team.