Patient Experience Coordinator — Medical Office

US Foot and Ankle Specialists; Frederick (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Frederick, MD. As the first contact, you will greet patients, schedule appointments, verify insurance, collect payments, and support daily office operations with attention to HIPAA.

Candidates should have a high school diploma and 2+ years of medical admin experience; proficiency with Microsoft Office and EMR is a plus.

Qualifications

• High School Diploma or GED required.
• 2+ years administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT/ICD-9/ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced and demanding work environment.
• Strong attention to detail and a commitment to patient satisfaction.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer Service

Communication

Microsoft Office

HIPAA Compliance

Data Entry

Multitasking

Confidentiality

Education

High School Diploma or GED

Tools

EMR systems

Microsoft Office

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Frederick, MD. As the first contact, you will greet patients, schedule appointments, verify insurance, collect payments, and support daily office operations with attention to HIPAA.

Candidates should have a high school diploma and 2+ years of medical admin experience; proficiency with Microsoft Office and EMR is a plus.