Patient Experience Specialist – Medical Front Desk

US Foot & Ankle Specialists; Charles Town (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare office. You will be the first point of contact for patients and support daily operations, including scheduling, registrations, and payments.

The role requires strong customer service, attention to detail, and knowledge of health insurance processes. On-site availability is required, with occasional travel between local offices.

Qualifications

• High School Diploma or GED required.
• 2+ years of medical administrative experience preferred.
• Experience with health insurance processes (pre-authorization, verification) preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review and update accounts receivable/payable changes since prior visits.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

HIPAA compliance

Teamwork

Problem-solving

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare office. You will be the first point of contact for patients and support daily operations, including scheduling, registrations, and payments.

The role requires strong customer service, attention to detail, and knowledge of health insurance processes. On-site availability is required, with occasional travel between local offices.