Patient Experience Coordinator - Medical Front Desk

Foot and Ankle Specialists of the Mid-Atlantic; Gaithersburg (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy Maryland health care practice. As the first point of contact, you will help patients, manage schedules, and support daily office operations.

The role requires strong organizational skills, attention to detail, and the ability to handle sensitive information with HIPAA compliance. Experience in medical administration and proficiency with Microsoft Office are preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in medical settings preferred.
• Knowledge of health insurance processes (pre-authorization, verification).
• Excellent customer service and interpersonal skills.
• Strong communication and multitasking abilities.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and answer questions at arrival.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Maintain patient records via data entry, faxing, and scanning.
• Process payments including deductibles and copays.
• Verify insurance eligibility and prepare for next-day appointments.
• Support office tasks and inventory management.

Skills

Medical admin exp

Insurance verification

Customer service

HIPAA compliance

Communication skills

Microsoft Office

Detail oriented

High School Diploma or GED

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy Maryland health care practice. As the first point of contact, you will help patients, manage schedules, and support daily office operations.

The role requires strong organizational skills, attention to detail, and the ability to handle sensitive information with HIPAA compliance. Experience in medical administration and proficiency with Microsoft Office are preferred.