Patient Care Coordinator — Medical Front Desk

US Foot & Ankle Specialists; Frederick (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists in Frederick, MD is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first contact for patients, handling check-in, scheduling, and basic billing support while ensuring a positive patient experience.

This role requires strong communication, multitasking, and HIPAA compliance, with the opportunity to grow in a supportive office environment that values teamwork and dependable service.

Qualifications

• High School Diploma or GED.
• 2+ years administrative support in a medical environment preferred.
• Knowledge of health insurance processes including pre-authorization and verification.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and updates.
• Maintain patient records through data entry, faxing and scanning.
• Collect payments including deductibles, coinsurance, balances, copays.
• Review billing claims and denials; gather information to resolve issues.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare daily reports and upload financial records.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Attention to detail

HIPAA compliance

Team player

Flexibility

Learning mindset

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

General computer systems

Job description

US Foot & Ankle Specialists in Frederick, MD is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first contact for patients, handling check-in, scheduling, and basic billing support while ensuring a positive patient experience.

This role requires strong communication, multitasking, and HIPAA compliance, with the opportunity to grow in a supportive office environment that values teamwork and dependable service.