Patient Experience Front Desk Specialist

Foot and Ankle Specialists of the Mid-Atlantic; Lake Ridge (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

PTO

Paid Holidays

Job summary

US Foot & Ankle Specialists in Virginia is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. As the first point of contact, you’ll greet patients, answer calls, and support daily office operations.

The ideal candidate has a high school diploma, 2+ years in medical admin, knowledge of insurance processes, HIPAA compliance, and strong organizational and communication skills.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in medical setting preferred.
• Knowledge of health insurance processes and HIPAA compliance preferred.
• Excellent customer service and multitasking abilities.

Responsibilities

• Greet patients and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and updates.

Skills

Administrative support

Customer service

HIPAA compliance

Medical office experience

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists in Virginia is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. As the first point of contact, you’ll greet patients, answer calls, and support daily office operations.

The ideal candidate has a high school diploma, 2+ years in medical admin, knowledge of insurance processes, HIPAA compliance, and strong organizational and communication skills.