Patient Experience Front Desk Coordinator

Family Foot and Ankle; Charles Town (WV); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

PTO

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. As the first contact for patients, you will help create a positive patient experience while supporting daily medical office operations.

You will greet patients, answer calls, schedule appointments, process registrations and payments, and help maintain accurate records. This role requires attention to detail, strong communication, and HIPAA compliance in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes (pre-authorization, verification) preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet patients upon arrival and address questions.
• Answer incoming calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Monitor arrivals and communicate updates to patients and staff.
• Maintain patient records through data entry, faxing and scanning.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. As the first contact for patients, you will help create a positive patient experience while supporting daily medical office operations.

You will greet patients, answer calls, schedule appointments, process registrations and payments, and help maintain accurate records. This role requires attention to detail, strong communication, and HIPAA compliance in a fast-paced environment.