Patient Experience Specialist - Medical Front Desk

US Foot and Ankle Specialists; Fishersville (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting daily medical office operations.

You will greet patients, handle calls, schedule appointments, verify insurance, and assist with billing and records. A strong customer service mindset and HIPAA compliance are essential.

Qualifications

• 2+ years of administrative support experience in a medical environment.
• Knowledge of health insurance processes (pre-authorization, verification, CPT/ICD coding).
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving abilities.

Responsibilities

• Greet patients on arrival and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register patients and update demographics and billing details.
• Maintain patient flow and communicate updates to staff and patients.
• Enter data, fax, and scan patient records.

Skills

Administrative support

Healthcare admin

Customer service

HIPAA compliance

Microsoft Office

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting daily medical office operations.

You will greet patients, handle calls, schedule appointments, verify insurance, and assist with billing and records. A strong customer service mindset and HIPAA compliance are essential.