Patient Experience Front Desk Specialist

US Foot and Ankle Specialists; Gaithersburg (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. As the first point of contact, you will greet patients, answer calls, schedule appointments, and support day-to-day office operations.

The role requires a High School Diploma or GED and 2+ years of medical administrative experience, with strong customer service, HIPAA compliance, and MS Office proficiency. Travel between local offices may be needed.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred

Responsibilities

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as needed
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

HIPAA compliance

Attention to detail

Teamwork

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. As the first point of contact, you will greet patients, answer calls, schedule appointments, and support day-to-day office operations.

The role requires a High School Diploma or GED and 2+ years of medical administrative experience, with strong customer service, HIPAA compliance, and MS Office proficiency. Travel between local offices may be needed.