Patient Experience Specialist - Medical Front Desk

Family Foot and Ankle; Frederick (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists in Frederick, MD is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, greet guests, answer calls, schedule appointments, and collect demographics and insurance information.

The role supports daily operations, verifies insurance, processes payments, updates records, coordinates provider calendars, and helps with billing inquiries and reports.

Qualifications

• 2+ years of administrative support experience in a medical environment.
• Knowledge of health insurance processes including pre-authorization and verification.
• Excellent customer service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Ability to travel between local office locations.

Responsibilities

• Greet patients and address questions at arrival.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Maintain patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review billing claims and denials; gather required information to resolve issues.
• Verify insurance eligibility, referrals, and authorizations for next-day visits.

Skills

Customer service

Communication skills

Multitasking

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

US Foot & Ankle Specialists in Frederick, MD is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, greet guests, answer calls, schedule appointments, and collect demographics and insurance information.

The role supports daily operations, verifies insurance, processes payments, updates records, coordinates provider calendars, and helps with billing inquiries and reports.