Medical Front Desk Specialist — Patient Experience

US Foot & Ankle Specialists; Frederick (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join a busy healthcare office in Frederick, MD. You will be the first point of contact, helping patients, coordinating schedules, and handling payments while ensuring HIPAA compliance.

The role requires 2+ years of medical administrative experience, proficiency with Microsoft Office, and strong communication and organizational skills.

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of administrative support in a medical environment.
• Knowledge of health insurance processes (pre-authorization, verification, CPT/ICD-10).
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking and problem-solving abilities.
• Ability to thrive in a fast-paced environment with confidentiality.
• HIPAA compliance and discretion in handling sensitive information.
• Travel between local office locations as needed.
• Proficiency with Microsoft Office Suite and general computer systems.

Responsibilities

• Greet patients and address questions and concerns.
• Answer calls, provide information, transfer calls and take messages.
• Schedule appointments and manage multiple calendars.
• Register new patients and update demographics and financial info.
• Maintain patient flow and communicate updates to staff.
• Update patient records via data entry, faxing and scanning.
• Collect payments including deductibles, balances and copays.
• Review AR/AP changes since prior visits.
• Maintain orthotics log and schedule follow-ups.
• Monitor inventory, place orders and arrange equipment service.
• Verify insurance eligibility, referrals and authorizations.
• Prepare daily reports and upload financial records.
• Review billing claims and resolve issues with providers/patients.
• Support additional office tasks as needed.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Attention to detail

HIPAA compliance

Multi-tasking

Microsoft Office

Travel between locations

Education

High School Diploma or GED

Tools

Office equipment

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join a busy healthcare office in Frederick, MD. You will be the first point of contact, helping patients, coordinating schedules, and handling payments while ensuring HIPAA compliance.

The role requires 2+ years of medical administrative experience, proficiency with Microsoft Office, and strong communication and organizational skills.