Patient Experience Coordinator – Medical Office

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a Medical Receptionist who will be the first point of contact for patients, delivering friendly, professional service and supporting efficient office operations.

Responsibilities include checking in patients, verifying insurance, scheduling appointments, answering calls, handling payments, and assisting with MyChart support.

Qualifications include a high school diploma or GED and 1–2 years of relevant experience; no licensure required.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in medical office or customer service preferred.
• Strong communication and organizational skills to support patient care.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Michigan is seeking a Medical Receptionist who will be the first point of contact for patients, delivering friendly, professional service and supporting efficient office operations.

Responsibilities include checking in patients, verifying insurance, scheduling appointments, answering calls, handling payments, and assisting with MyChart support.

Qualifications include a high school diploma or GED and 1–2 years of relevant experience; no licensure required.