Patient Experience Specialist - Medical Front Desk

Trinity Health MI; Brooklyn (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients, ensuring a welcoming and efficient experience while supporting office operations.

You will check in patients, verify registration and insurance, schedule appointments, answer calls, collect payments, and assist with MyChart, records, and day-to-day tasks in a busy outpatient setting.

Qualifications

• High School Diploma or GED required.
• 1-2 years of medical/office or customer service experience preferred.
• Strong communication and patient-facing skills.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Scheduling appointments

Insurance verification

Medical office experience

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients, ensuring a welcoming and efficient experience while supporting office operations.

You will check in patients, verify registration and insurance, schedule appointments, answer calls, collect payments, and assist with MyChart, records, and day-to-day tasks in a busy outpatient setting.