Patient Experience Specialist

Trinity Health Mid-Atlantic; Michigan; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team-oriented culture

Meaningful work helping patients

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team in Michigan. You will greet patients, verify registrations, schedule appointments, and assist with billing and communications to create a positive patient experience.

The role emphasizes professional, compassionate service, collaboration with clinicians, and day-to-day operational support to ensure efficient, patient-centered care.

Qualifications

• Education: High School Diploma or GED, or between ages 15–17 with a valid work permit. Course work in insurance/billing, medical practice education or seminars are preferred but not required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Medical office

Phone support

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team in Michigan. You will greet patients, verify registrations, schedule appointments, and assist with billing and communications to create a positive patient experience.

The role emphasizes professional, compassionate service, collaboration with clinicians, and day-to-day operational support to ensure efficient, patient-centered care.