Patient Access & Front Desk Specialist

Trinity Health Mid-Atlantic; Milan (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Meaningful work in patient care

Mission-driven organization

Job summary

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients, greet and assist, and help create a positive experience while supporting efficient office operations.

You will check in patients, verify insurance, schedule appointments, handle phone inquiries, assist with billing, and maintain accurate records in partnership with providers and clinical staff.

Qualifications

• High school diploma or GED required.
• Age 15-17 with work permit preferred.
• 1-2 years of medical office or customer service experience preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication skills

Phone etiquette

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients, greet and assist, and help create a positive experience while supporting efficient office operations.

You will check in patients, verify insurance, schedule appointments, handle phone inquiries, assist with billing, and maintain accurate records in partnership with providers and clinical staff.