Patient Experience Front Desk Specialist

Trinity Health; Oxford (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient front-desk operations and accurate registration.

Responsibilities include greeting patients, checking in, scheduling visits, answering phones, handling payments, updating records, and coordinating with providers to ensure a smooth patient journey.

Qualifications

• Minimum 1–2 years in medical/physician office or customer service environment preferred.
• Strong communication and organizational skills are essential.
• Proficiency with front-desk tasks and patient data entry preferred.

Responsabilités

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Connaissances

Customer service

Phone skills

Scheduling

Insurance verification

Record keeping

Formation

High School Diploma

Description du poste

Trinity Health IHA Medical Group in Michigan is seeking a friendly Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient front-desk operations and accurate registration.

Responsibilities include greeting patients, checking in, scheduling visits, answering phones, handling payments, updating records, and coordinating with providers to ensure a smooth patient journey.