Patient Experience Concierge — Medical Office Receptionist

IHA; Ann Arbor (MI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented culture

Mission-driven organization

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist in Michigan to be the first point of contact for patients and ensure a positive experience while supporting efficient office operations and exceptional patient care.

You will greet patients, verify registrations and insurance, schedule appointments, answer calls, collect payments, and assist with MyChart and day-to-day records to maintain a smooth patient flow.

Qualifications

• High School Diploma or GED required or equivalent.
• 1-2 years of medical office or customer service experience preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist in Michigan to be the first point of contact for patients and ensure a positive experience while supporting efficient office operations and exceptional patient care.

You will greet patients, verify registrations and insurance, schedule appointments, answer calls, collect payments, and assist with MyChart and day-to-day records to maintain a smooth patient flow.