Patient Care Front Desk Specialist

Trinity Health; Allendale Charter Township (MI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering a positive experience and supporting efficient office operations and patient care.

The role includes welcoming patients, verifying insurance, scheduling appointments, handling calls, collecting payments, and assisting with MyChart support. It emphasizes teamwork, commitment to service, and a mission-driven environment in Southeast Michigan.

Qualifications

• High school diploma or GED required.
• Experience in medical office or customer service preferred.
• Ability to verify insurance and register patients.
• Excellent communication and organizational skills.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Medical office

Insurance verification

Education

High School Diploma or GED

Tools

MyChart

Electronic Health Records

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering a positive experience and supporting efficient office operations and patient care.

The role includes welcoming patients, verifying insurance, scheduling appointments, handling calls, collecting payments, and assisting with MyChart support. It emphasizes teamwork, commitment to service, and a mission-driven environment in Southeast Michigan.