Patient Experience Lead: Medical Front Desk

US Foot & Ankle Specialists; Lake Ridge (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

PTO

Paid Holidays

Job summary

US Foot & Ankle Specialists in Virginia is seeking a friendly Medical Front Desk Receptionist to be the first point of contact for patients. You will greet visitors, answer calls, schedule appointments, verify demographics, and support daily office operations in a busy healthcare environment.

The role requires customer service excellence, strong communication, multi-tasking, and HIPAA privacy compliance. Experience in medical administration and proficiency with Microsoft Office is preferred.

Qualifications

• High school diploma or GED required.
• 2+ years administrative support in medical environment preferred.
• Knowledge of health insurance processes including pre-authorization, verification, CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Able to thrive in a fast-paced healthcare setting.
• HIPAA confidentiality and discretion required.
• Travel between local office locations as needed.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Greet patients upon arrival and address questions.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow and communicate updates to staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Process payments including deductibles and copays.
• Review billing and deny notes; gather information to resolve issues.
• Maintain office supply inventory and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for upcoming appointments.
• Prepare and process daily reports and deposit slips.
• Perform general office tasks as needed.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Team-oriented

Office software

Travel to offices

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

US Foot & Ankle Specialists in Virginia is seeking a friendly Medical Front Desk Receptionist to be the first point of contact for patients. You will greet visitors, answer calls, schedule appointments, verify demographics, and support daily office operations in a busy healthcare environment.

The role requires customer service excellence, strong communication, multi-tasking, and HIPAA privacy compliance. Experience in medical administration and proficiency with Microsoft Office is preferred.