Medical Front Desk: Patient Experience Coordinator

Foot and Ankle Specialists of the Mid-Atlantic

Baltimore (MD)

On-site

USD 32,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Health Insurance

401(k) Plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Life Insurance

Disability Insurance

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our team. You will be the first point of contact for patients, creating a positive experience while supporting day-to-day operations in a busy medical office.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, processing payments, and maintaining confidential records. The role requires strong communication, organization, and HIPAA compliance in a fast-paced

Qualifications

High School Diploma or GED required.
2+ years of administrative support experience in a medical environment preferred.
Knowledge of health insurance processes, including pre-authorization, verification, CPT codes and ICD-9/ ICD-10 coding preferred.
Excellent customer service and interpersonal skills.
Ability to maintain confidentiality and HIPAA compliance at all times.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

Greet patients upon arrival and address questions and concerns.
Answer incoming calls, provide information, transfer calls, and take messages as needed.
Schedule appointments and manage multiple provider calendars.
Register new patients and update demographics and financial information.
Facilitate patient flow by notifying providers of arrivals and communicating updates to patients and staff.
Maintain patient records through data entry, faxing, and scanning.
Collect payments including deductibles, coinsurance, balances, copays, and OTC items.
Review and update accounts receivable/payable changes since prior visits.
Maintain log of orthotics received and contact patients for follow-ups and scheduling.
Monitor office supply inventory, place orders, and coordinate equipment maintenance.
Verify insurance eligibility, referrals, and authorizations for next-day appointments.
Prepare and process daily reports, deposit slips, and upload financial records.
Review billing claims and denials; gather information to resolve issues.
Support additional office tasks and projects as needed.