Patient Experience Coordinator - Healthcare

Prevea; Green Bay (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, Wisconsin, is hiring a Patient Service Representative to warmly welcome patients, register them, and schedule visits. You will act as a liaison between patients and medical staff, creating a positive first impression across phone, in person, and MyPrevea channels.

This full-time role requires strong communication, computer skills, and the ability to multi-task in a busy clinic. The successful candidate will handle demographics, insurance data, payments, and front-d

Qualifications

• High School Diploma or GED is required.
• 1–3 years of customer service, insurance or healthcare experience preferred.
• Strong communication, computer literacy, and empathy for patients.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or MyPrevea.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Customer service

Active listening

Multitasking

Professional communication

Empathy

Education

High School Diploma or GED

Job description

Prevea Health in Green Bay, Wisconsin, is hiring a Patient Service Representative to warmly welcome patients, register them, and schedule visits. You will act as a liaison between patients and medical staff, creating a positive first impression across phone, in person, and MyPrevea channels.

This full-time role requires strong communication, computer skills, and the ability to multi-task in a busy clinic. The successful candidate will handle demographics, insurance data, payments, and front-d