Patient Services Specialist — Full-Time, Benefits Eligible

Prevea Health; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Prevea Health in Green Bay, WI seeks a Patient Service Representative to welcome, register and schedule patients, acting as a liaison between patients and medical staff. The PSR ensures a friendly first impression whether on the phone, in person, or through MyPrevea.

The role requires strong communication, basic financial and insurance knowledge, and the ability to multi-task in a fast-paced health care setting. Full-time position with benefit eligibility in a supportive team.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in customer service, insurance, and/or healthcare setting preferred.

Responsibilities

• Coordinate communication between patients, family, medical staff, providers, and administrative staff.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints and messages to appropriate parties.
• Assist patients with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect payments such as co-pays and balances.
• Schedule and confirm patient appointments.
• Provide daily batch and deposits to staff for processing.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Multi-tasking

Teamwork

Communication

Education

High school diploma

GED

Job description

Prevea Health in Green Bay, WI seeks a Patient Service Representative to welcome, register and schedule patients, acting as a liaison between patients and medical staff. The PSR ensures a friendly first impression whether on the phone, in person, or through MyPrevea.

The role requires strong communication, basic financial and insurance knowledge, and the ability to multi-task in a fast-paced health care setting. Full-time position with benefit eligibility in a supportive team.