Patient Experience Specialist

Prevea Health; Green Bay (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Prevea Health in Green Bay, Wisconsin, is seeking a full-time Patient Service Representative to welcome, register and schedule patients and visitors, creating a positive first impression.

The PSR acts as a liaison between patients and medical staff, coordinates communications via phone, in person, or MyPrevea, verifies demographics and insurance, and handles financial inquiries including copays and balances.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in customer service, insurance and/or healthcare.
• Ability to coordinate communication between patients, staff and providers.
• Excellent telephone and computer skills with professional speaking abilities.

Responsibilities

• Welcome, register, and schedule patients and visitors in a friendly and positive manner.
• Act as liaison between patients and medical staff.
• Obtain and confirm demographic and insurance information.
• Route medical inquiries and messages to appropriate parties.
• Assist patients with financial inquiries, including policies and payments.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and deposits to appropriate staff.

Skills

Customer service

Telephone skills

Computer skills

Communication skills

Education

High School Diploma or GED

Tools

MyPrevea

Job description

Prevea Health in Green Bay, Wisconsin, is seeking a full-time Patient Service Representative to welcome, register and schedule patients and visitors, creating a positive first impression.

The PSR acts as a liaison between patients and medical staff, coordinates communications via phone, in person, or MyPrevea, verifies demographics and insurance, and handles financial inquiries including copays and balances.