Patient Services Specialist - Caring & Scheduling

Prevea Health; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Patient Service Representative to warmly welcome, register and schedule patients and visitors. The role acts as a liaison between patients and medical staff, creating a positive first impression whether by phone, in person, or through MyPrevea.

Candidates will coordinate communications, verify demographics and insurance, route inquiries, assist with financial questions, collect payments, and manage appointments.

Qualifications

• High School Diploma or GED required.
• 1–3 years in customer service/healthcare preferred.
• Ability to register and schedule patients and handle payments.

Responsibilities

• Coordinate communication between patients, family members, medical staff and providers.
• Obtain and verify demographic and insurance information.
• Route inquiries and messages to appropriate parties.
• Assist with financial inquiries and collect payments.
• Schedule and confirm patient appointments.
• Maintain patient accounts in queues.

Skills

Telephone skills

Customer service

Empathy

Multi-tasking

Communication

Team collaboration

Education

High School Diploma

Tools

MyPrevea system

Billing software

Job description

Prevea Health in Green Bay, WI is seeking a Patient Service Representative to warmly welcome, register and schedule patients and visitors. The role acts as a liaison between patients and medical staff, creating a positive first impression whether by phone, in person, or through MyPrevea.

Candidates will coordinate communications, verify demographics and insurance, route inquiries, assist with financial questions, collect payments, and manage appointments.