Patient Access & Scheduling Specialist

Prevea Health; Kohler (WI); On-site; USD 26,000 - 38,000; Part time

Job summary

Prevea Health in Kohler, WI is seeking a Part Time Patient Service Representative to warmly welcome, register, and schedule patients and visitors. You will act as a liaison between patients and medical staff, helping create a positive first impression whether by phone, in person, or through MyPrevea.

The role emphasizes strong communication, accurate demographic and insurance data collection, payment processing, appointment scheduling, and routing inquiries to the right teams.

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in customer service, insurance and/or healthcare preferred.
• Display proficient telephone and computer skills with clear and professional speaking abilities.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Telephone skills

Computer skills

Education

High School Diploma or GED

Job description

Prevea Health in Kohler, WI is seeking a Part Time Patient Service Representative to warmly welcome, register, and schedule patients and visitors. You will act as a liaison between patients and medical staff, helping create a positive first impression whether by phone, in person, or through MyPrevea.

The role emphasizes strong communication, accurate demographic and insurance data collection, payment processing, appointment scheduling, and routing inquiries to the right teams.