Patient Experience Coordinator

Prevea-Health; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, WI, is seeking a Patient Service Representative to greet, register and schedule patients, acting as the liaison between patients and medical staff. This full-time role emphasizes a welcoming first impression across phone, in person, and MyPrevea interactions.

The ideal candidate has 1–3 years in customer service or healthcare settings, with strong communication, empathy, and the ability to multi-task in a fast-paced environment. High school diploma or GED required.

Qualifications

• High School Diploma and/or GED required.
• 1–3 years experience in customer service, insurance and/or healthcare setting preferred.

Responsibilities

• Welcome, register and schedule patients and/or visitors in a friendly manner.
• Act as liaison between patients and medical staff.
• Create a positive first impression via phone, in person, or MyPrevea.

Skills

Telephone skills

Customer service

Empathy

Multi-tasking

Teamwork

Communication

Independent thinking

Education

High School Diploma/GED

Job description

Prevea Health in Green Bay, WI, is seeking a Patient Service Representative to greet, register and schedule patients, acting as the liaison between patients and medical staff. This full-time role emphasizes a welcoming first impression across phone, in person, and MyPrevea interactions.

The ideal candidate has 1–3 years in customer service or healthcare settings, with strong communication, empathy, and the ability to multi-task in a fast-paced environment. High school diploma or GED required.