Patient Service Representative Call

Prevea Health; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, Wisconsin is seeking a Back Patient Service Representative for our call center. This full-time role is 32 hours per week, with benefits, located at Tulip Lane #26‑414 in Green Bay.

The PSR welcomes and registers patients, scheduling visits and acting as a liaison between patients and medical staff to create a positive first impression across phone, in person, or via MyPrevea.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service experience in an insurance and/or healthcare setting preferred.

Responsibilities

• Coordinate communication between patients, family, medical staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments and balances.
• Complete necessary account, referral, and claim edit workflows in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Phone skills

Customer service

Empathy

Multitasking

Teamwork

Clear communication

Education

High School Diploma or GED

Job description

Job Overview

Back Patient Service Representative – Call Center at Prevea Health.

Location: Tulip Lane #26‑414, Green Bay, Wisconsin, United States.

Full‑time position, 32 hours per week, benefit eligible.

Job Summary

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. The PSR acts as a liaison between patients and medical staff, creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.


• Obtain and confirm accurate demographic and insurance coverage information.


• Route medical inquiries, complaints, and messages to appropriate parties.


• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.


• Collect required payments, including co‑payments, outstanding balances, and payments due at the time of service.


• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.


• Schedule and confirm patient appointments.


• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Qualifications

• High School Diploma or GED (required).


• 1–3 years of experience in customer service in an insurance and/or healthcare setting (preferred).

Skills & Abilities

• Proficient telephone and computer skills with clear, professional speaking abilities.


• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.


• Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.


• Able to efficiently multi-task and adapt to fast‑paced environments with frequently changing protocols and processes.


• Capable of effectively and positively interacting with staff members throughout the company.


• Promote teamwork and provide [continued statement].

Prevea is an Equal Employment Opportunity/Affirmative Action employer.