Patient Experience Coordinator — Front Office

Hammers Hearing; Cherry Hill Township (NJ); Hybride; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Short-term disability

Long-term disability

Employee Assistance Program

Hearing aid benefits

Paid time off

Paid sick time

Paid holidays

Résumé du poste

Starkey Retail in Cherry Hill, NJ is seeking a Patient Care Coordinator to greet patients, manage the front desk, and coordinate scheduling and patient accounts. The PCC serves as the patient’s guide through their journey, ensuring a professional clinic experience and accurate records.

Responsibilities include scheduling, intake, billing, inventory control, and supporting retention marketing efforts while upholding HIPAA privacy and providing excellent customer service in a fast-paced retail

Qualifications

• High school diploma or GED.
• 1-2 years’ experience in a customer service or retail position preferred

Responsabilités

• Receive patients into the clinic and greet with courtesy.
• Provide concierge front-office service and manage patient intake.
• Schedule and confirm appointments; update outcomes within 24 hours.
• Handle patient accounts receivable, deposits, inventory and billing.
• Support patient retention through outreach and marketing efforts.
• Maintain daily office operations and HIPAA compliance.
• Other duties as assigned

Connaissances

Customer service

Interpersonal skills

Communication

Multitasking

HIPAA awareness

Formation

High school diploma or GED

Outils

Sycle

PayJunction

Microsoft 365

Description du poste

Starkey Retail in Cherry Hill, NJ is seeking a Patient Care Coordinator to greet patients, manage the front desk, and coordinate scheduling and patient accounts. The PCC serves as the patient’s guide through their journey, ensuring a professional clinic experience and accurate records.

Responsibilities include scheduling, intake, billing, inventory control, and supporting retention marketing efforts while upholding HIPAA privacy and providing excellent customer service in a fast-paced retail