Patient Care Concierge & Scheduling Specialist

Ultipro; Cherry Hill Township (NJ); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 
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Company-paid life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

Paid time off

Paid sick time

Paid holidays

Job summary

Starkey Retail is seeking a Patient Care Coordinator in Cherry Hill, NJ to serve as the face of the clinic, manage the front office, and guide patients through their hearing journey. The role emphasizes scheduling, account handling, and patient education within a HIPAA-compliant environment.

The position requires strong communication, 1–2 years in customer service or retail, and proficiency with clinic software. On-site work with comprehensive benefits is provided.

Qualifications

• Proficient computer skills and familiarity with clinic software
• Strong communication and interpersonal skills
• Ability to manage confidential information with discretion
• Excellent multitasking and organization abilities
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Greet patients and manage front desk operations to provide a concierge-level experience
• Maintain clinic schedule, update PMS, and coordinate patient education
• Process patient accounts, deposits, payments, and insurance verification
• Support marketing outreach and patient retention activities
• Maintain HIPAA-compliant records and office organization

Skills

Computer skills

Communication

Confidential data handling

Organization

Quick learner

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail is seeking a Patient Care Coordinator in Cherry Hill, NJ to serve as the face of the clinic, manage the front office, and guide patients through their hearing journey. The role emphasizes scheduling, account handling, and patient education within a HIPAA-compliant environment.

The position requires strong communication, 1–2 years in customer service or retail, and proficiency with clinic software. On-site work with comprehensive benefits is provided.