Patient Experience & Scheduling Concierge

Starkey Hearing; Allentown (Lehigh County); On-site; USD 22,441 - 29,205; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

Paid time off

Job summary

Starkey Retail in Allentown, PA is hiring a Patient Care Coordinator to greet patients, manage front office operations and guide the patient journey in hearing care.

You will schedule appointments, handle patient accounts, maintain records, support events, and assist retention efforts while upholding HIPAA privacy and professional service standards. Prior customer service or retail experience is preferred; high school diploma required.

Qualifications

• 1–2 years in a customer service or retail role preferred.
• Proficient with basic computer applications and HIPAA awareness.

Responsibilities

• Greet patients and manage front office reception.
• Schedule and confirm patient appointments; maintain schedules.
• Assist with patient accounts, billing and records.

Skills

Customer Service

Discretion

Multitasking

Communication

Basic Computer Skills

Education

High School Diploma

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail in Allentown, PA is hiring a Patient Care Coordinator to greet patients, manage front office operations and guide the patient journey in hearing care.

You will schedule appointments, handle patient accounts, maintain records, support events, and assist retention efforts while upholding HIPAA privacy and professional service standards. Prior customer service or retail experience is preferred; high school diploma required.