Patient Care Concierge & Scheduling Specialist

Starkey Hearing; City of Albany (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hearing aid benefits

Paid time off

Paid sick leave

6 paid holidays

Job summary

Northland Hearing Centers, Inc., doing business as Starkey Retail, is seeking a Temporary Patient Care Coordinator to greet patients, manage the front desk, schedule appointments and handle patient accounts.

You will support a concierge-level patient experience, maintain records, assist with events, ensure HIPAA compliance and contribute to retention efforts while working in a busy clinical front office.

Qualifications

• Education: High school diploma or GED.
• Experience: 1-2 years’ experience in a customer service or retail position preferred.

Responsibilities

• Receive patients and greet them; manage front office standards.
• Facilitate a concierge-level patient experience and keep the office tidy.
• Schedule and confirm all patient appointments; document outcomes within 24 hours.
• Manage patient accounts receivable, deposits, and inventory; reconcile deposits weekly.
• Support retention marketing and events; participate in special events.
• Maintain HIPAA compliance and protect patient privacy.
• Other duties as assigned.

Skills

Customer service

Discretion

Organization

Multitasking

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Northland Hearing Centers, Inc., doing business as Starkey Retail, is seeking a Temporary Patient Care Coordinator to greet patients, manage the front desk, schedule appointments and handle patient accounts.

You will support a concierge-level patient experience, maintain records, assist with events, ensure HIPAA compliance and contribute to retention efforts while working in a busy clinical front office.