Patient Experience & Scheduling Coordinator

Starkey Hearing; Broomfield (CO); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company‑mあ

Job summary

Starkey Hearing—through Northland Hearing Centers, Inc.—is seeking a Patient Care Coordinator to guide patients through the journey of better hearing. The PCC greets patients, schedules appointments, maintains records, and supports accounts, events, and retention activities in a bustling clinic setting.

The role emphasizes front‑office excellence, HIPAA privacy, and a concierge patient experience, with opportunities to contribute to community outreach and clinic operations.

Qualifications

• Excellent customer service skills
• Able to manage confidential information with discretion
• Strong organizational abilities and multitasking
• Good communication and interpersonal abilities
• Willingness to learn and adapt to new systems
• Able to pass a basic computer assessment during interview

Responsibilities

• Greet and check in patients; manage front desk operations
• Lead morning huddle and coordinate patient flow
• Schedule and confirm appointments; update PMS with outcomes
• Manage patient accounts receivable, deposits and inventory
• Support patient education and retention efforts
• Maintain HIPAA compliance and protect patient privacy
• Handle special events and outreach activities

Skills

Customer service

Discretion

Multitasking

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Sycle

PayJunction

Microsoft 365

Job description

Starkey Hearing—through Northland Hearing Centers, Inc.—is seeking a Patient Care Coordinator to guide patients through the journey of better hearing. The PCC greets patients, schedules appointments, maintains records, and supports accounts, events, and retention activities in a bustling clinic setting.

The role emphasizes front‑office excellence, HIPAA privacy, and a concierge patient experience, with opportunities to contribute to community outreach and clinic operations.