Patient Experience Coordinator

MedStar Health; Brandywine (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Ambulatory Services is seeking a friendly front desk associate to greet patients, register information, collect co-pays and manage Time-of-Service payments. You will coordinate patient flow through the practice, update demographic and insurance data, and provide patients with follow-up appointments and test requisitions.

The role requires a High School Diploma or GED, 0–1 year of customer service experience in healthcare, CPR certification within 90 days, and strong communication

Qualifications

• Knowledge of medical terminology.
• Excellent interpersonal communication and customer service skills.
• Strong telephone etiquette and professional demeanor.
• Experience delivering high-quality customer service, preferably in healthcare.

Responsibilities

• Contributes to department goals and adheres to policies, procedures, quality and safety standards.
• Registers patients, verifies insurance, explains patient responsibility and collects co-pays.
• Schedules appointments, follows up on referrals, and prepares test requisitions as applicable.
• Answers calls per policy, provides telephone triage, and routes messages appropriately.
• Maintains and updates patient records and demographics; scans and indexes documents.
• Contacts patients regarding missed appointments and tracks no-shows.
• Handles checkout procedures and processes Time-of-Service payments in a timely manner.
• Supports new technology, clinical programs and patient experience improvements.
• Ensures optimal patient flow and collaborates with team and providers.

Skills

Medical terminology

Interpersonal communication

Phone etiquette

Customer service

Education

High School Diploma or GED

Job description

MedStar Health Ambulatory Services is seeking a friendly front desk associate to greet patients, register information, collect co-pays and manage Time-of-Service payments. You will coordinate patient flow through the practice, update demographic and insurance data, and provide patients with follow-up appointments and test requisitions.

The role requires a High School Diploma or GED, 0–1 year of customer service experience in healthcare, CPR certification within 90 days, and strong communication