Patient Service Coordinator: Front Desk & Scheduling

MedStar Health’s Washington Hospital Center; Bethesda (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a friendly and detail-oriented Front Desk/Patient Access Associate to greet patients, verify insurance, collect co-pays, and schedule appointments. You will support patient flow, manage check-out, and assist with updating electronic records in a fast-paced ambulatory service setting.

The role requires strong interpersonal and communication skills, accuracy in data entry, and the ability to handle a high-volume environment while delivering

Qualifications

• High School Diploma or GED required.
• Less than 1 year experience in high quality customer service in health care preferred; knowledge of schedules, registration systems and electronic records a plus.
• IDX/GE Centricity experience preferred; one year of relevant professional work may substitute for education.

Responsibilities

• Greet patients and serve as initial contact in the practice or department.
• Register patients, verify insurance and explain patient responsibility, collect co-pays, and process time-of-service payments.
• Schedule appointments and manage test requisitions; handle telephone triage and messages.
• Prepare and update forms, enter data into the medical record, and support patient flow.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking a friendly and detail-oriented Front Desk/Patient Access Associate to greet patients, verify insurance, collect co-pays, and schedule appointments. You will support patient flow, manage check-out, and assist with updating electronic records in a fast-paced ambulatory service setting.

The role requires strong interpersonal and communication skills, accuracy in data entry, and the ability to handle a high-volume environment while delivering