Patient Experience Coordinator – Eye Care

VSP Vision; Kyle (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

VSP Vision is seeking a motivated administrative assistant at our Kyle, TX location to deliver high-quality patient experiences and efficient front-desk operations. You will greet patients, handle check-in/out, manage records, and coordinate scheduling to ensure smooth eye-care workflows.

The role requires 1–2 years of admin experience, strong MS Office skills, and the ability to multitask in a fast-paced healthcare setting with excellent communication and interpersonal abilities.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Greet patients on entry and manage check-in/check-out to ensure high patient satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax; respond promptly.
• Maintain patient records with confidentiality and security.
• Coordinate scheduling to maintain patient flow and prep charts for appointments.
• Perform administrative tasks such as report assembly and records release.
• Keep front desk organized and manage front entry area at all times.
• Participate in special projects and cross-train in other departments.

Tools

MS Office

Job description

VSP Vision is seeking a motivated administrative assistant at our Kyle, TX location to deliver high-quality patient experiences and efficient front-desk operations. You will greet patients, handle check-in/out, manage records, and coordinate scheduling to ensure smooth eye-care workflows.

The role requires 1–2 years of admin experience, strong MS Office skills, and the ability to multitask in a fast-paced healthcare setting with excellent communication and interpersonal abilities.